Right of withdrawal

In addition to the statutory right of withdrawal, we grant all consumers an extended contractual right of return of 30 calendar days. Please note our information under Section 5 of our General Terms and Conditions. The following statutory right of withdrawal is not affected by the contractual further right of return, but remains independent of it.

According to legal regulations, consumers have a right of withdrawal, about which we inform you as follows: Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Svans Kiel, Flemhuder Str.8, 24113 Kiel, Tel. 0176 20379915, Svans.kiel@gmail.com) by means of a clear statement (e.g. a letter sent by post, or email ) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We can refuse the repayment until we have received the packageable goods (goods that you can normally send back to us by post) back or until you have provided evidence that you have returned these goods, whichever is earlier is.
This right of retention does not apply to goods that cannot be packaged.

You must return or hand over the packageable goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send these goods before the fourteen day period has expired.

We bear the costs of returning parcelable goods (goods that you can normally send back to us by post).

We will collect goods that cannot be packaged and that you cannot normally send back to us by post due to their nature (e.g. large appliances) at our expense.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Financed deals

If you finance this contract with a loan and later effectively revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender uses our cooperation in the preparation or conclusion of the loan agreement.
If we have already received the loan when the revocation takes effect, the lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation. This does not apply to loan agreements that serve to finance the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan agreement if you also have a right of cancellation.

Exclusion/extinction of the right of withdrawal

According to Section 312g Paragraph 2 of the German Civil Code (BGB), the statutory right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Cancellation form PDF