right of withdrawal

In addition to the statutory right of cancellation, we grant all consumers an extended contractual right of return of 30 calendar days. Please note our information in Section 5 of our General Terms and Conditions. The following statutory right of cancellation is not affected by the contractually agreed additional right of return, but remains independent of it.

According to the statutory provisions, consumers have a right of withdrawal, about which we inform you as follows: Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us (Svans Kiel, Flemhuder Str.8, 24113 Kiel, Tel. 0176 20379915, Svans.kiel@gmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the parcelable goods (goods that you can normally return to us by post) back or until you have provided evidence that you have returned the goods, whichever is the earlier.
This right of retention does not apply to goods that cannot be packaged.

You must return or hand over the parcelable goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send these goods before the expiry of the fourteen-day period.

We will bear the cost of returning parcelable goods (goods that you can normally return to us by post).

We will collect goods that cannot be packaged and which you cannot normally return to us by post due to their nature (e.g. large appliances) at our expense.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Financed transactions

If you finance this agreement with a loan and later effectively revoke it, you are no longer bound by the loan agreement, provided that both agreements form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation in preparing or concluding the loan agreement.
If the loan has already been paid to us when the revocation takes effect, the lender will assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation. This does not apply to loan agreements that serve to finance the purchase of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.

Exclusion/Expiration of the Right of Withdrawal

According to Section 312g Paragraph 2 of the German Civil Code (BGB), the statutory right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Cancellation form PDF