Guarantee
4-year warranty
Europe-wide service
Guarantee:
On our Svans hot water boilers you get 4 year warranty.
All components on our Svans hot water boilers can be replaced, making the devices very sustainable (no disposable items)
Return address in case of defect:
In the unlikely event that your device stops working, please check the power supply to make sure it is not failing and that the device is getting enough power. (We often receive devices that work perfectly, which is why this check is so important.)
If everything is OK with your installation, send the device back to us. We will check it within 24 hours and send you the repaired device or, if that is not possible, a new one.
Return address:
Svans Kiel
Daniel Budzan
Flemhuderstr 8
24113 Kiel
Germany
We need your return address where the device should be delivered after repair.
(Please include the address details in the package.)
Europe-wide service:
You are on the road and there is a problem with our device. Please contact us, we won't let you down!
Most of the time we can resolve the issues over the phone.
And if we cannot solve the problem, we offer various solutions! For example: We send a rental device by express delivery to the address/location you specified. (Terms and Conditions)
-Service Tel. 49 (0) 175 4417701
-or contact us using the contact form.
Best regards
your Svans Kiel team
CE-Zerifiziert Svans-Kiel
Made in Germany
