In the unlikely event that your device no longer works, please check the power supply that it does not collapse and that the device is receiving enough power. (We often receive devices that work perfectly, which is why this test is so important.)
If everything is OK with your installation, send the device back to us. We will check it within 24 hours and you will receive the repaired device or, if not possible, a new device.
Return address:
Svan's keel
Daniel Budzan
Flemhuderstr 8
24113 Kiel
Germany
We need your return address where the device should be delivered after repair.
(Please include the address details in the package.)
Europe-wide service:
You are on the move and have a problem with our device. Please contact us, we won't let you down!
Most of the time we can solve the problems over the phone.
And if we can't fix the problem, we offer various solutions! For example: We send a delivery device via express delivery to the address/location you provided. ( CONDITIONS )
-Service Tel. 49 (0) 175 4417701
-or contact us using the contact form.
Best regards
your Svans Kiel team